Professional Development

CONFLICT MANAGEMENT TRAINING
In today’s complex environments, effective conflict management is essential for individuals, organisations, and communities. When conflict arises or is anticipated, parties may benefit from the support of conflict management specialists who can help them understand the situation and explore constructive ways to engage. Additionally, this expertise is valuable in navigating complex projects, relationships, and competing priorities.

HOW THEY CAN HELP
Cairns Institute Adjunct Researchers, Claire Holland and Judith Rafferty are conflict management specialists with over 15 years of experience in practice, training, education, and research, offer a range of services:

Training:
They provide flexible training solutions, including face-to-face workshops, online sessions, or a combination of both, tailored to the client's needs. Custom training can be developed to address specific issues and delivered in workplace or community settings. They also offer general conflict management and leadership training on topics such as:

• Understanding conflict dynamics and developing analytical skills to address complex disputes.
• Sustainable conflict engagement, focusing on long-term constructive conflict handling.
• Insight into conflict resolution processes and guidance on when to engage external specialists.
• Leadership training to equip leaders with conflict management skills, fostering collaboration and team dynamics.
• Practical conflict management skills, including coaching, mediation, negotiation, and group facilitation.
• Insights into neuroscience and psychology to help manage the emotional aspects of conflict.

Contact Information
To discuss how they can provide training, coaching, consultancy, or research services, please contact:

• Judith Rafferty: judith.rafferty@jcu.edu.au
• Claire Holland: claire.holland@jcu.edu.au