RACQ's mobile response after floods

Prof Allan Dale was able to gain support from James Cook University (JCU) to enable the Royal Automobile Club of Queensland’s (RACQ) Mobile Response Vehicles to be located The Cairns Institute’s carpark immediately after the flooding in December. This enabled RACQ to support their members in the area to lodge claims and answer any questions they may have. RACQ Group CEO David Carter stated that by 12:30pm December 19, RACQ Insurance had received 299 insurance claims; 216 were for home and contents policies and 83 were motor vehicle claims since Tropical Cyclone Jasper first hit the region.

“Our Mobile Member Centre has been at James Cook University’s Smithfield campus since last Friday and continues to support members in the area to lodge claims and answer any questions they may have,” Mr Carter said.
Allan said he was pleased that The Cairns Institute could provide a space to make it easier for those flood-affected residents to gain support. ‘With so many in FNQ having been devastated by the impact of record flooding, every little bit helps. Access to supports are essential and hopefully having the RACQ van on campus has made it a little easier.“